Customer Service Representative – Dutch and English (Interim) at Catawiki
Company/Recruiter: Catawiki
Published on: 12:01 AM | Aug 5, 2026
✦ AI Summary
At Catawiki, we connect people with the extraordinary every single day. From rare collectibles to unique art and design, our platform showcases a world of fascinating objects.
At Catawiki, we connect people with the extraordinary every single day. From rare collectibles to unique art and design, our platform showcases a world of fascinating objects. We are seeking a motivated and multilingual Customer Service Representative to join our dynamic team on an interim basis. If you have a passion for providing exceptional support and are fluent in both Dutch and English, we encourage you to apply and help us continue to deliver an outstanding experience for our global community.
Job Overview
This interim Customer Service Representative role is pivotal in ensuring a seamless and positive experience for Catawiki’s users. You will be the first point of contact for our Dutch and English-speaking community, addressing inquiries, resolving issues, and fostering strong relationships.Key Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Provide support and guidance on the Catawiki platform, including auction processes and account management.
- Troubleshoot and resolve customer issues effectively, escalating when necessary.
- Educate users on Catawiki’s policies and procedures.
- Contribute to improving the customer service experience through feedback and suggestions.
Requirements
- Fluency in both Dutch and English, both written and spoken.
- Previous experience in a customer service or support role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work independently and as part of a remote team.
What We Offer
- The opportunity to be part of an exciting and fast-growing online marketplace.
- A remote working environment, offering flexibility.
- The chance to interact with a diverse and passionate international community.
- Valuable experience within the e-commerce and collectibles industry.