Customer Service Executive at IWG plc | Kano, Nigeria
Company/Recruiter: IWG plc
✦ AI Summary
International Workplace Group (IWG) Plc is seeking a dedicated and customer-focused Customer Service Executive to join our team in Kano, Nigeria.
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MorrJobs editorial notes
Our reading of this this opportunity Customer Service Executive opening: it is a responsibility-led role with a detailed skills profile role for candidates who can show evidence that matches the responsibilities and requirements published by IWG plc. The notes below are MorrJobs guidance based on this listing, not claims made by the employer.
What to demonstrate
Connect your CV or portfolio to Proven experience in a customer service role.; Excellent communication and interpersonal skills.. Use one concrete example that shows you can Respond to customer inquiries and provide accurate information regarding our services..
Before applying
Confirm that Nigeria, Kano and the stated work arrangement suit you, check the closing date of Dec 6, 2026.
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Use only the application method shown on this page. Do not pay an unofficial fee or share sensitive identity or banking documents outside the stated process.
Job Overview
As a Customer Service Executive, you will be the primary point of contact for our clients, providing exceptional support and fostering strong relationships. Your role will involve managing inquiries, resolving issues, and contributing to the overall smooth operation of our facilities in Kano.Key Responsibilities
- Respond to customer inquiries and provide accurate information regarding our services.
- Address and resolve customer complaints and concerns in a timely and professional manner.
- Assist with client onboarding and ensure a welcoming experience for new members.
- Maintain customer records and update information in the relevant systems.
- Collaborate with internal teams to ensure customer satisfaction.
Requirements
- Proven experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficiency in relevant software and CRM systems.
- Ability to work effectively in a fast-paced environment.
What We Offer
- A competitive employment package.
- Opportunities for professional development.
- A supportive and collaborative work environment.
- The chance to be part of a globally recognized organization.
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