Customer Service Associate (HIM Certified) at Lily Hospitals Limited | Nigeria
Company/Recruiter: Lily Hospitals Limited
Published on: 12:01 AM | Jun 18, 2026
✦ AI Summary
Lily Hospitals Limited, a leading multi-specialty private hospital in Nigeria, is seeking a qualified and dedicated Customer Service Associate with Health Information Management (HIM) certification to join our esteemed team.
Lily Hospitals Limited, a leading multi-specialty private hospital in Nigeria, is seeking a qualified and dedicated Customer Service Associate with Health Information Management (HIM) certification to join our esteemed team. As a cornerstone of our patient-centric approach, you will play a vital role in ensuring seamless patient interactions and efficient management of their health information, contributing to our mission of delivering world-class healthcare services.
Job Overview
The Customer Service Associate (HIM Certified) will be responsible for providing exceptional customer service to patients and visitors, while also supporting the Health Information Management department with administrative tasks. This role demands a blend of strong interpersonal skills, a commitment to patient privacy, and an understanding of healthcare information systems.
Key Responsibilities
- Greet and assist patients and visitors in a professional and courteous manner.
- Manage patient appointments, registrations, and inquiries.
- Maintain accurate and confidential patient records in accordance with HIM protocols.
- Facilitate communication between patients and clinical staff.
- Process patient documentation and ensure its timely submission.
- Adhere to all hospital policies and procedures, particularly those related to patient confidentiality and data security.
Requirements
- Valid Health Information Management (HIM) certification.
- Proven experience in a customer service or administrative role within a healthcare setting.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in relevant healthcare information systems.
- Strong attention to detail and organizational abilities.
- Understanding of patient privacy regulations (e.g., HIPAA equivalents in Nigeria).
What We Offer
- A dynamic and supportive work environment within a reputable healthcare institution.
- Opportunities for professional development and growth.
- Competitive remuneration package.
- The chance to contribute to delivering high-quality healthcare services to the Nigerian community.