Customer Satisfaction Representative (Poultry Feed) at Amo Byng Nigeria Limited | Nigeria
Company/Recruiter: Amo Byng Nigeria Limited
Published on: 12:00 AM | May 20, 2026
✦ AI Summary
Amo Byng Nigeria Limited is seeking a dedicated and customer-focused Customer Satisfaction Representative to join our team in Nigeria.
Amo Byng Nigeria Limited is seeking a dedicated and customer-focused Customer Satisfaction Representative to join our team in Nigeria. As a leading provider of innovative and sustainable animal feed solutions, we are committed to empowering farmers and contributing to Nigeria's agricultural advancement. This role is crucial in ensuring our valued customers receive exceptional support and experience the full benefits of our high-quality products, ultimately fostering long-term relationships and driving mutual success.
Job Overview
The Customer Satisfaction Representative will be the primary point of contact for our poultry feed customers, addressing inquiries, resolving issues, and ensuring a positive and productive experience with Amo Byng Nigeria Limited. You will play a vital role in maintaining customer loyalty and gathering feedback to inform our product and service enhancements.Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and in-person.
- Provide accurate information regarding poultry feed products, pricing, and availability.
- Troubleshoot and resolve customer complaints and concerns efficiently and effectively.
- Educate customers on best practices for using Amo Byng products to optimize livestock health and performance.
- Maintain detailed customer records and document all interactions.
- Collaborate with sales and technical teams to ensure seamless customer support.
- Proactively seek opportunities to enhance customer satisfaction and loyalty.
Requirements
- Proven experience in a customer service or related role.
- Strong understanding of poultry farming and animal feed is highly desirable.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team.
- Proficient in using CRM software and standard office applications.
- A passion for agriculture and contributing to food security in Nigeria.
What We Offer
- The opportunity to be part of a mission-driven organization committed to agricultural development.
- A supportive and collaborative work environment.
- Continuous learning and development opportunities within the agricultural sector.
- Competitive benefits package.
- The chance to make a tangible impact on the livelihoods of Nigerian farmers.