Customer Insight and Experience Management Lead at BrandCo Nigeria Limited | Lagos, Nigeria
Company/Recruiter: BrandCo Nigeria Limited
✦ AI Summary
BrandCo Nigeria Limited is seeking a dynamic Customer Insight and Experience Management Lead to join our team in Lagos, Nigeria.
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MorrJobs editorial notes
Our reading of this this opportunity Customer Insight And Experience Management Lead opening: it is a responsibility-led role with a detailed skills profile role for candidates who can show evidence that matches the responsibilities and requirements published by BrandCo Nigeria Limited. The notes below are MorrJobs guidance based on this listing, not claims made by the employer.
What to demonstrate
Connect your CV or portfolio to Proven experience in customer insight or experience management.; Strong analytical and problem-solving skills.. Use one concrete example that shows you can Conduct comprehensive market research to identify consumer trends and preferences..
Before applying
Confirm that Nigeria, Lagos and the stated work arrangement suit you, check the closing date of Oct 18, 2026.
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Use only the application method shown on this page. Do not pay an unofficial fee or share sensitive identity or banking documents outside the stated process.
Job Overview
BrandCo Nigeria Limited is looking for a Customer Insight and Experience Management Lead who will be instrumental in shaping our customer engagement strategies. This position requires a data-driven approach to understanding consumer preferences and translating insights into actionable improvements for our retail operations in Nigeria.Key Responsibilities
- Conduct comprehensive market research to identify consumer trends and preferences.
- Develop and implement customer experience management frameworks.
- Analyze customer feedback and data to identify areas for improvement.
- Collaborate with marketing and retail teams to enhance customer journeys.
- Monitor and report on key customer satisfaction metrics.
Requirements
- Proven experience in customer insight or experience management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Familiarity with the Nigerian retail landscape is a plus.
What We Offer
- Opportunity to shape customer experiences for leading brands.
- A collaborative and dynamic work environment.
- Professional development and growth prospects within BrandCo.