Customer Care – Product Technical Support Specialist – Pittsburgh Hybrid / Remote Other Locations at ZOLL | Remote
Company/Recruiter: ZOLL
Published on: 12:01 AM | Aug 4, 2026
✦ AI Summary
ZOLL is dedicated to advancing patient care and saving lives through groundbreaking technologies.
ZOLL is dedicated to advancing patient care and saving lives through groundbreaking technologies. We develop life-saving medical devices, sophisticated software, and comprehensive solutions that empower healthcare professionals and positively impact countless individuals. As a Customer Care – Product Technical Support Specialist, you will be instrumental in ensuring our customers receive exceptional support for our innovative products, contributing directly to our mission.
Job Overview
This role is crucial for maintaining customer satisfaction by providing expert technical assistance and resolving product-related inquiries. You will be the first point of contact for customers facing technical challenges, leveraging your knowledge to guide them towards effective solutions and ensuring seamless operation of ZOLL's vital medical equipment and software. This position offers a hybrid work arrangement in Pittsburgh or the flexibility of remote work for candidates in other locations.
Key Responsibilities
- Respond to customer technical inquiries via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues related to ZOLL products.
- Provide clear and concise instructions for product setup, operation, and maintenance.
- Escalate complex issues to higher-level technical teams as needed.
- Document all customer interactions and resolutions accurately in our CRM system.
- Contribute to the development of support knowledge base articles and FAQs.
Requirements
- Proven experience in technical support or a related customer-facing role.
- Strong understanding of medical devices and/or software troubleshooting principles.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and manage multiple priorities effectively.
- Proficiency with CRM software and standard office applications.
What We Offer
- Opportunity to work with innovative, life-saving medical technologies.
- A collaborative and supportive team environment.
- Professional development and training opportunities.
- Competitive benefits package.
- Flexible work arrangements (hybrid and remote options).