CRM Manager at Mikano Motors | Kano, Nigeria
Company/Recruiter: Mikano Motors
Published on: 6:01 PM | Jun 16, 2026
✦ AI Summary
Mikano Motors is seeking a dynamic and experienced CRM Manager to join our team in Kano, Nigeria.
Mikano Motors is seeking a dynamic and experienced CRM Manager to join our team in Kano, Nigeria. As a leader in manufacturing and assembling generating sets, and with a vision to be the region's foremost solution provider in various engineering sectors, we are committed to delivering unparalleled customer satisfaction. This role is crucial in optimizing our customer relationships and driving engagement through strategic CRM initiatives.
Job Overview
The CRM Manager will be responsible for developing and implementing effective CRM strategies to enhance customer experience, loyalty, and retention. This role requires a deep understanding of customer relationship management principles and the ability to leverage technology to achieve business objectives.Key Responsibilities
- Develop and execute comprehensive CRM strategies.
- Oversee the management and optimization of the CRM platform.
- Analyze customer data to identify trends and opportunities.
- Design and implement customer segmentation and targeted communication campaigns.
- Collaborate with sales, marketing, and customer service teams to ensure a unified customer experience.
- Monitor and report on key CRM performance metrics.
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in CRM management or a similar customer-focused role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in CRM software and data analysis tools.
What We Offer
- Opportunity to work with a leading manufacturing company.
- A collaborative and supportive work environment.
- Professional development and growth opportunities.
- The chance to contribute to impactful customer engagement strategies.