Crisp: Technical Customer Support (English + Spanish and/or Portuguese) UTC-4 / UTC-5 at The Role | France
Company/Recruiter: The Role
Published on: 1:16 PM | May 6, 2026
✦ AI Summary
Crisp is seeking a highly motivated and customer-centric Technical Customer Support Specialist to join our expanding team.
Crisp is seeking a highly motivated and customer-centric Technical Customer Support Specialist to join our expanding team. As a fully remote employee based in the UTC-4 / UTC-5 time zones, you will play a crucial role in delivering exceptional support to our global clientele. This is an excellent opportunity to contribute to a dynamic and innovative company in the customer communication software space.
Job Overview
The Technical Customer Support Specialist will be the primary point of contact for customers, providing expert assistance through chat and email. You will diagnose and resolve technical issues, guide users through product functionalities, and ensure a positive and efficient customer journey. This role demands strong problem-solving skills, excellent communication abilities, and a dedication to customer satisfaction.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via chat and email.
- Troubleshoot and resolve technical issues related to Crisp's platform.
- Provide clear and concise guidance on product features and best practices.
- Document customer interactions and resolutions accurately.
- Collaborate with internal teams to escalate complex issues when necessary.
- Contribute to the knowledge base with relevant solutions and FAQs.
Requirements
- Mandatory fluency in English (written and spoken); English is the primary working language.
- Fluency in Spanish and/or Portuguese is highly desirable.
- Proven experience in technical customer support or a similar client-facing role.
- Strong understanding of web technologies and troubleshooting techniques.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with SaaS products and customer support tools is a plus.
What We Offer
- A fully remote work opportunity within the UTC-4 / UTC-5 time zones.
- The chance to be part of a growing and innovative French tech company.
- A collaborative and supportive team environment.
- Opportunities for professional development and learning.
- The ability to make a direct impact on customer success.