Care Coordinator (Call Agent) at Health Connect 24x7 | Nigeria
Company/Recruiter: Health Connect 24x7
Published on: 5:01 PM | Aug 17, 2026
✦ AI Summary
Health Connect 24x7 is revolutionizing healthcare access in Nigeria by providing a comprehensive 24/7 Population Health Management service.
Health Connect 24x7 is revolutionizing healthcare access in Nigeria by providing a comprehensive 24/7 Population Health Management service. We leverage cutting-edge telemedicine, telemonitoring, and home health solutions, offering immediate access to skilled medical professionals and wellness experts through various channels, including voice/video calls, live chat, and on-site services. We are seeking dedicated individuals to join our team as Care Coordinators (Call Agents) to support our mission of delivering exceptional patient care.
Job Overview
The Care Coordinator (Call Agent) will be the first point of contact for our members, providing exceptional customer service and efficient coordination of healthcare services. This role is crucial in ensuring our members receive timely and appropriate medical support, navigating them through our comprehensive health management platform.Key Responsibilities
- Respond promptly and professionally to inbound member inquiries via voice calls.
- Assess member needs and guide them towards the most suitable Health Connect 24x7 services.
- Schedule appointments for telemedicine consultations, on-site visits, and other health services.
- Provide clear and concise information about Health Connect 24x7's offerings and protocols.
- Document all member interactions accurately and thoroughly in our CRM system.
- Escalate complex queries or urgent medical needs to the appropriate healthcare professionals.
- Assist members with navigating our digital platforms and understanding their health management plans.
- Maintain a high level of empathy, patience, and professionalism in all interactions.
Requirements
- Previous experience in a customer service or call center environment is preferred.
- Excellent communication, listening, and interpersonal skills.
- Proficiency in English and local Nigerian languages.
- Basic understanding of healthcare terminology is an advantage.
- Ability to multitask and manage time effectively.
- Strong problem-solving skills and a customer-centric approach.
- Familiarity with CRM software or electronic health records is a plus.
- High school diploma or equivalent; further education is an added advantage.
What We Offer
- Competitive compensation package.
- Opportunities for professional development and career advancement within a growing organization.
- A dynamic and supportive work environment.
- The chance to be part of a team dedicated to improving healthcare access in Nigeria.
- Comprehensive training on our services and systems.