Automattic: Support Engineer, WordPress VIP at require deeper investigation | Remote
Company/Recruiter: require deeper investigation
Published on: 12:01 AM | May 8, 2026
✦ AI Summary
Automattic, the company behind WordPress.com and a global leader in open-source collaboration, is seeking a highly skilled and proactive Support Engineer for our prestigious WordPress VIP offering.
Automattic, the company behind WordPress.com and a global leader in open-source collaboration, is seeking a highly skilled and proactive Support Engineer for our prestigious WordPress VIP offering. In this remote role, you will dive deep into complex technical challenges for our enterprise-level clients, providing unparalleled support and ensuring the seamless operation of their mission-critical WordPress sites.
Job Overview
As a Support Engineer for WordPress VIP, you will be instrumental in resolving intricate technical issues faced by our enterprise clientele. This role demands a blend of sharp analytical skills, a profound understanding of WordPress architecture, and the ability to conduct deep investigations to pinpoint root causes and deliver effective solutions.Key Responsibilities
- Investigate and resolve complex technical issues reported by WordPress VIP enterprise clients.
- Perform in-depth analysis of server logs, codebases, and performance metrics.
- Collaborate with development teams to diagnose and fix bugs.
- Provide clear, concise, and timely communication to clients regarding issue status and resolution.
- Contribute to the knowledge base and internal documentation.
Requirements
- Proven experience in troubleshooting and debugging complex web applications, particularly WordPress.
- Strong understanding of PHP, JavaScript, HTML, and CSS.
- Familiarity with database management (MySQL).
- Experience with command-line interfaces and server administration.
- Excellent problem-solving and analytical skills.
What We Offer
- Fully remote work environment.
- Opportunity to work with leading enterprises and cutting-edge technologies.
- Collaborative and supportive team culture.
- Professional development and growth opportunities.
- Competitive compensation and benefits package.