Assistant Head of Operations - Retail Banking - Borno at Access Bank | Nigeria
Company/Recruiter: Access Bank
Published on: 6:01 PM | Jun 5, 2026
✦ AI Summary
Access Bank Plc is seeking a dedicated and experienced Assistant Head of Operations to join our dynamic Retail Banking team in Borno, Nigeria.
Access Bank Plc is seeking a dedicated and experienced Assistant Head of Operations to join our dynamic Retail Banking team in Borno, Nigeria. As a leading financial institution with a significant presence across Nigeria and beyond, we are committed to delivering exceptional service and driving operational excellence. This role offers a unique opportunity to contribute to our continued growth and success in a vital region.
Job Overview
The Assistant Head of Operations will play a crucial role in supporting the Head of Operations in managing and optimizing all retail banking operations within the Borno region. This position requires a proactive individual with a strong understanding of banking processes, customer service, and risk management to ensure efficient and compliant service delivery.
Key Responsibilities
- Assist in overseeing daily branch operations, including transaction processing, cash management, and customer service delivery.
- Support the implementation of operational policies and procedures to ensure compliance and efficiency.
- Monitor operational performance metrics and identify areas for improvement.
- Manage and train operational staff to foster a high-performing team environment.
- Ensure adherence to all regulatory requirements and internal controls.
- Contribute to the development and execution of strategies to enhance customer satisfaction and retention.
Requirements
- Bachelor's degree in Banking, Finance, Business Administration, or a related field.
- Proven experience in retail banking operations, with a minimum of 3-5 years in a supervisory or managerial capacity.
- Strong knowledge of banking products, services, and operational procedures.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in banking software and systems.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
What We Offer
- Opportunity to work with a leading and reputable financial institution.
- Exposure to diverse and challenging operational environments.
- Continuous learning and professional development opportunities.
- A supportive and collaborative work culture.
- Competitive remuneration and benefits package.