After-Sales Service Specialist at New Age Mobile Concepts Limited | Nigeria
Company/Recruiter: New Age Mobile Concepts Limited
Published on: 6:01 PM | Jun 3, 2026
✦ AI Summary
New Age Mobile Concepts Limited, a leading Nigerian brand synonymous with innovative, consistent, and stylish mobile phone chargers, is seeking a dedicated and customer-focused After-Sales Service Specialist to join our dynamic team.
New Age Mobile Concepts Limited, a leading Nigerian brand synonymous with innovative, consistent, and stylish mobile phone chargers, is seeking a dedicated and customer-focused After-Sales Service Specialist to join our dynamic team. Since our incorporation in 2008, we have established ourselves as Nigeria’s foremost dealer in mobile phone chargers, driven by a commitment to excellence and a passion for enhancing the user experience through cutting-edge technology and fashionable design. As a highly customer-centric organization, we are always seeking inventive solutions to elevate every interaction.
Job Overview
The After-Sales Service Specialist will be instrumental in ensuring exceptional post-purchase support for our valued customers, reinforcing New Age Mobile Concepts Limited's reputation for reliability and customer satisfaction. This role is pivotal in maintaining strong customer relationships and addressing any service-related inquiries or issues with professionalism and efficiency.Key Responsibilities
- Provide comprehensive customer support via phone, email, and in-person channels.
- Troubleshoot and resolve product-related issues, ensuring timely and effective solutions.
- Process warranty claims and manage product returns and exchanges.
- Maintain accurate customer records and service logs.
- Gather customer feedback to identify areas for service improvement.
- Collaborate with internal teams to escalate and address complex customer concerns.
Requirements
- Proven experience in customer service or a similar after-sales support role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and other customer service tools.
- A customer-centric mindset with a passion for exceeding expectations.
- Knowledge of mobile accessories is a plus.
What We Offer
- The opportunity to be part of a reputable and growing brand in Nigeria.
- A supportive and collaborative work environment.
- Professional development and training opportunities.
- The chance to contribute directly to customer satisfaction and company success.
- A role within a company dedicated to innovation and quality.