After Sales Engineer / Manager at Bee Bee Jump Ltd | Nigeria
Company/Recruiter: Bee Bee Jump Ltd
✦ AI Summary
After Sales Engineer / ManagerBee Bee Jump Ltd is a leading new energy technology enterprise specializing in research, development, and production of innovative solar photovoltaic solutions.
Bee Bee Jump Ltd is a leading new energy technology enterprise specializing in research, development, and production of innovative solar photovoltaic solutions. As a professional high-tech company at the forefront of the energy and information technology industries, we are committed to delivering comprehensive power solutions to our growing client base of 30 million users worldwide. We are seeking an experienced After Sales Engineer / Manager to join our dynamic team in Nigeria and ensure exceptional customer satisfaction and support.
Job Overview
The After Sales Engineer / Manager will oversee all post-sale customer support activities, ensuring the highest standards of service delivery and customer retention. This role is critical to maintaining our reputation for excellence and building long-term relationships with our valued clients across Nigeria.
Key Responsibilities
- Manage and coordinate after-sales technical support and maintenance services
- Address customer complaints and resolve issues promptly and professionally
- Oversee installation, commissioning, and troubleshooting of solar photovoltaic systems
- Lead and supervise the after-sales technical team
- Develop service protocols and quality assurance procedures
- Maintain detailed records of customer interactions and service activities
- Conduct regular customer follow-ups and satisfaction assessments
Requirements
- Bachelor's degree in Engineering or related field
- Minimum 3-5 years of experience in after-sales support or technical services
- Strong knowledge of solar energy systems and renewable energy technology
- Excellent communication and customer service skills
- Leadership and team management experience
- Proficiency in English; local language skills are advantageous
What We Offer
- Competitive compensation package
- Professional development and training opportunities
- Comprehensive health insurance benefits
- Career advancement opportunities within a growing organization
- Modern work environment with cutting-edge technology
- Contribution to sustainable energy solutions