Affirm: Senior Product Manager, Card Experience at scale | Kuala Lumpur, Malaysia
Company/Recruiter: scale
Published on: 12:01 AM | May 17, 2026
✦ AI Summary
Affirm is revolutionizing credit by offering transparent and accessible payment solutions.
Affirm is revolutionizing credit by offering transparent and accessible payment solutions. We're seeking a talented Senior Product Manager, Card Experience at Scale to join our dynamic team in Kuala Lumpur, Malaysia. In this pivotal role, you will be instrumental in shaping and scaling the end-to-end customer experience for the Affirm Card, ensuring it meets the needs of a rapidly growing user base across diverse markets. You will drive innovation, optimize user journeys, and deliver exceptional product experiences that solidify Affirm's position as a leader in responsible credit.
Job Overview
This role focuses on enhancing and scaling the overall customer experience of the Affirm Card product. You will be responsible for defining the product vision and strategy for cardholder journeys, from onboarding and activation to ongoing engagement and support. Working closely with engineering, design, marketing, and operations teams, you will ensure a seamless and delightful experience for millions of Affirm Card users globally.Key Responsibilities
- Define and execute the product strategy and roadmap for the Affirm Card experience at scale.
- Deeply understand customer needs and pain points related to card usage, activation, and management.
- Design and optimize user flows for key cardholder interactions, ensuring a frictionless and intuitive experience.
- Collaborate with cross-functional teams to launch new features and iterate on existing ones, driving adoption and satisfaction.
- Utilize data and insights to identify opportunities for improvement and measure the impact of product initiatives.
- Champion best practices in user experience and product design across the card portfolio.
- Partner with international teams to ensure local market needs are met while maintaining a global product vision.
Requirements
- Bachelor's degree in a related field or equivalent practical experience.
- 5+ years of experience in product management, with a focus on consumer-facing products and scaled experiences.
- Proven track record of successfully launching and scaling complex products.
- Strong understanding of card products, payment ecosystems, and customer journey mapping.
- Excellent analytical, problem-solving, and communication skills.
- Experience working in a fast-paced, high-growth environment.
What We Offer
- The opportunity to shape the future of credit and payments at a rapidly growing fintech company.
- A collaborative and inclusive work environment with a talented and passionate team.
- Competitive compensation and benefits package.
- Professional development opportunities and a chance to grow your career.
- The ability to make a significant impact on millions of users worldwide.