Senior Executive – Post Sales at Travelwings | Dubai, UAE

Job Description

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Travelwings, a leading Dubai-based e-commerce tourism company with over 25 years of industry experience, is seeking a dynamic and experienced Senior Executive for its Post Sales department. Driven by a vision to offer boundless travel experiences and establish itself as the world’s most recognized and trusted online tourism platform, Travelwings is committed to exceptional customer journeys. This role is crucial in ensuring our clients receive unparalleled support and satisfaction following their travel bookings.

Job Overview

The Senior Executive – Post Sales will be responsible for overseeing and enhancing the post-booking customer experience. This includes managing customer inquiries, resolving issues promptly, and ensuring seamless execution of travel arrangements. The ideal candidate will be a proactive problem-solver with a deep understanding of the travel industry and a commitment to customer service excellence.

Key Responsibilities

• Manage a portfolio of post-sales customer interactions, ensuring timely and effective resolution of inquiries and concerns.
• Develop and implement strategies to improve customer satisfaction and loyalty post-booking.
• Coordinate with various internal departments (e.g., Operations, Sales) to address customer needs and resolve complex issues.
• Analyze customer feedback and provide insights to enhance service delivery and product offerings.
• Train and mentor junior team members to ensure consistent service quality.
• Proactively identify potential issues and implement preventative measures.

Requirements

• Minimum of 5 years of experience in post-sales or customer support within the travel and tourism industry.
• Proven track record of successfully managing customer escalations and resolving complex issues.
• Excellent communication, interpersonal, and negotiation skills.
• Strong analytical and problem-solving abilities.
• Proficiency in customer relationship management (CRM) software.
• Familiarity with online travel agencies (OTAs) and booking platforms.

What We Offer

• An opportunity to join a reputable and rapidly growing e-commerce tourism leader.
• A dynamic and collaborative work environment in Dubai.
• Continuous learning and professional development opportunities.
• Exposure to a global customer base and diverse travel products.
• A chance to contribute to shaping the future of online travel.