Reliance Care Associate at Reliance Health

Job Description

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Lead Customer Support Excellence with Reliance Health

Reliance Health is hiring a Senior Care Associate to drive quality and performance in its customer support operations. This role is ideal for experienced professionals who are passionate about improving customer experience and leading teams in a fully remote environment.

As a Reliance Care Associate, you will monitor customer interactions, coach support teams, and optimize processes across phone, chat, and email channels to ensure high-quality service delivery.

Key Responsibilities

• Monitor and evaluate customer interactions using QA scorecards
• Lead and mentor a team of 10+ support agents
• Manage complex and escalated customer cases
• Track and report performance metrics such as CSAT, SLA, and AHT
• Maintain and optimize support tools, workflows, and standard operating procedures (SOPs)

Requirements

• Bachelor’s degree with NYSC completion or exemption
• Minimum of 3 years’ experience in customer support, including 1–2 years in QA
• Proven experience leading teams and using helpdesk tools
• Strong Excel or Google Sheets skills and excellent communication abilities

Nice to Have

• Familiarity with Zoho Desk, SQL, or the health and insurance industry

Perks & Benefits

• Fully remote work with flexible hours
• Competitive salary and health insurance
• Unlimited leave policy
• Learning and development support
• Clear career growth and advancement opportunities

How to Apply

Interested and qualified candidates should click the apply button now to submit their application.

This is a fantastic opportunity to enhance customer support operations, lead a talented team, and grow your career with a forward-thinking organization like Reliance Health.