J202604071 Remote Customer Support Advocate at Quadient | Remote

Marketing
Worldwide
May 7, 2026
Full Time
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Job Overview

  • Date Posted
    May 7, 2026
  • Country
    Worldwide
  • Expiration date
    --

Job Description

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Quadient is a global leader in business process automation, empowering companies of all sizes to navigate their digital transformation and achieve sustainable growth. We provide innovative solutions that enhance operational efficiency through secure and reliable automation. Join our dynamic team and contribute to our mission of driving client success.

Job Overview

We are seeking a dedicated and customer-centric Remote Customer Support Advocate to join our growing team. In this role, you will be the primary point of contact for our clients, providing exceptional support and ensuring a positive experience with Quadient’s solutions. This fully remote position offers an excellent opportunity to leverage your problem-solving skills and passion for customer service within a forward-thinking organization.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Troubleshoot and resolve technical and operational issues related to Quadient products and services.
  • Educate customers on product features and best practices.
  • Document customer interactions and resolutions accurately in our CRM system.
  • Collaborate with internal teams to escalate and resolve complex customer challenges.

    • Requirements

  • Proven experience in a customer support or technical support role.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in using customer relationship management (CRM) software.
  • Ability to work independently and manage time effectively in a remote setting.
  • Familiarity with SaaS products and cloud-based solutions is a plus.

    • What We Offer

  • Competitive compensation and benefits package.
  • Opportunities for professional development and career advancement.
  • A collaborative and supportive remote work environment.
  • The chance to be part of a company committed to innovation and client success.
  • Work-life balance with the flexibility of a remote role.

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