Customer Support Officer at Intavalto Nigeria Limited | Nigeria

Intavalto Nigeria Limited, a leading diversified technology company headquartered in Abuja, Nigeria, is seeking a dedicated and customer-focused Customer Support Officer to join our dynamic team. We specialize in smart home automation, renewable energy, and comprehensive infrastructure solutions, serving both public and private sector clients throughout Sub-Saharan Africa. Our commitment to technical excellence, sustainability, and innovation drives our mission to deliver impactful projects from conception to long-term operation and maintenance.

Job Overview

The Customer Support Officer will be the primary point of contact for our clients, ensuring exceptional service delivery and fostering strong customer relationships. This role requires proactive problem-solving, clear communication, and a thorough understanding of our diverse technological offerings.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Troubleshoot and resolve customer issues related to our smart home automation, renewable energy, and infrastructure solutions.
• Educate customers on product features, benefits, and best practices.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Escalate complex issues to appropriate internal teams when necessary.
• Gather customer feedback to identify areas for service improvement.
• Support the sales and technical teams with customer-related information.

Requirements

• Proven experience in a customer support or client-facing role.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and analytical abilities.
• Familiarity with technology products and services, preferably within the smart home or renewable energy sectors.
• Proficiency in using customer relationship management (CRM) software.
• Ability to work independently and as part of a team.
• A degree in a relevant field is an advantage.

What We Offer

• A collaborative and innovative work environment within a rapidly growing company.
• Opportunities for professional development and career advancement.
• Exposure to cutting-edge technology and impactful infrastructure projects.
• Competitive compensation and benefits package.
• The chance to contribute to sustainable development across Sub-Saharan Africa.