Customer Success Specialist at Top Employer | Remote

Writing
Worldwide
May 24, 2026
Contract
Apply Now

Job Overview

  • Date Posted
    May 24, 2026
  • Country
    Worldwide
  • Expiration date
    --

Job Description

Connect With Us MorrJobs Email MorrJobs LinkedIn MorrJobs Facebook MorrJobs WhatsApp MorrJobs on X MorrJobs Threads MorrJobs Instagram MorrJobs TikTok MorrJobs YouTube
Table of Contents show

Think Academy US, a leading online education platform and a 100% owned subsidiary of TAL, is seeking a motivated and client-focused Customer Success Specialist to join our dynamic remote team. We are dedicated to providing exceptional educational experiences and fostering long-term relationships with our students and their families. If you are passionate about supporting customers and possess excellent communication skills, we encourage you to apply.

Job Overview

The Customer Success Specialist will be instrumental in ensuring our clients achieve their desired outcomes with Think Academy. This role involves proactive engagement, problem-solving, and building strong rapport to maximize customer satisfaction and retention.

Key Responsibilities

  • Onboard new customers, guiding them through platform features and program offerings.
  • Proactively engage with customers to ensure they are maximizing their use of Think Academy services.
  • Address customer inquiries and resolve issues efficiently and effectively.
  • Gather customer feedback to identify areas for service improvement.
  • Maintain accurate customer records and track engagement metrics.
  • Communicate with customers in Mandarin, both written and spoken.

    • Requirements

  • Proven experience in a customer-facing role, such as customer service or account management.
  • Exceptional interpersonal and communication skills.
  • Proficiency in both Mandarin and English (speaking and writing).
  • Ability to work independently and as part of a remote team.
  • Strong organizational and problem-solving abilities.

    • What We Offer

  • Opportunity to join a respected educational organization.
  • Flexible remote work environment.
  • Supportive team culture.
  • Professional development opportunities.

    • Related Jobs