Guest Service Agent at Bible Society of Nigeria (BSN), Ibadan

Job Description

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The Bible Society of Nigeria (BSN) is seeking a courteous, detail-oriented, and service-driven Guest Service Agent to support front desk and hospitality operations at its guest house in Ibadan. This role is responsible for ensuring a smooth guest experience from reservation to departure, while maintaining accurate records, coordinating with internal teams, and upholding BSN’s service and ethical standards.

Job Title: Guest Service Agent
Company: Bible Society of Nigeria (BSN)
Location: Ibadan, Oyo State
Employment Type: Full-time

Deadline: 31st Dec, 2025

Key Responsibilities

• Receive, confirm, and manage guest reservations accurately
• Welcome guests, verify bookings, and handle check-in and check-out processes
• Register guests and collect required details including personal information, nationality, and identification
• Allocate rooms according to reservations and ensure accurate billing
• Coordinate with housekeeping to maintain room readiness and high cleanliness standards
• Communicate guest entitlements and arrangements to relevant departments, including the kitchen
• Prepare and submit shift handover and daily activity reports
• Provide guests with information on house rules, available services, amenities, and local directions
• Attend to walk-in guests and promote available rooms
• Post guest charges, process payments, and maintain accurate cash and billing records
• Liaise regularly with housekeeping on room status and availability
• Handle guest complaints professionally and ensure timely resolution
• Maintain a neat, organised, and welcoming front desk environment
• Coordinate porters to assist guests with luggage and room access

Requirements & Qualifications

• Minimum of National Diploma (ND) in Social Sciences, Hotel & Catering Management, or a related field
• At least two (2) years of relevant experience in a reputable hotel or guest house
• Strong interpersonal, communication, and customer service skills
• Ability to handle guest issues calmly and professionally
• Computer literacy and basic knowledge of hotel front desk systems
• Team-oriented, flexible, and able to work under pressure
• Strong sense of integrity, security awareness, and attention to detail
• Committed Christian with values aligned to the mission of the Bible Society of Nigeria
• Result-driven with a passion for timely and quality service delivery

Why Join BSN?

• Work in a value-driven and purpose-focused organisation
• Supportive and structured work environment
• Opportunity to grow hospitality and customer service skills

Interested and qualified candidates are encouraged to apply.