(English C1) Customer Support Consultant (LATAM, remote) at tech companies and industry leaders like MasterCard | Remote

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw in over 30 countries since 2010 to deliver secure, scalable, and exceptional customer experiences. We are seeking a highly motivated and fluent English C1 Customer Support Consultant to join our remote team, specifically focusing on the LATAM region. This role is crucial in providing our partners with top-tier support, reflecting their brand integrity and commitment to customer satisfaction.

Job Overview

As a Customer Support Consultant for the LATAM region, you will be the primary point of contact for our clients’ end-users, delivering exceptional service and problem resolution. You will leverage your linguistic prowess and technical understanding to represent leading tech companies and industry giants, ensuring a seamless customer journey.

Key Responsibilities

• Respond to customer inquiries via various channels (email, chat, phone) in fluent English and Spanish/Portuguese.
• Provide accurate and timely information regarding products, services, and technical issues.
• Troubleshoot and resolve customer problems efficiently and effectively.
• Escalate complex issues to appropriate internal teams while maintaining ownership.
• Document all customer interactions and resolutions in our CRM system.
• Identify trends in customer inquiries to provide feedback for product and service improvements.
• Adhere to company policies and partner-specific guidelines.

Requirements

• Fluent English (C1 level or equivalent) and proficiency in Spanish or Portuguese.
• Previous experience in customer support, preferably within the tech industry.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage time effectively in a remote environment.
• Proficiency with CRM software and support ticketing systems.
• Adaptability and willingness to learn about diverse technologies and platforms.

What We Offer

• The opportunity to work with world-renowned tech companies and industry leaders.
• A fully remote work environment with flexible hours.
• Continuous professional development and training opportunities.
• A supportive and collaborative global team culture.
• Competitive remuneration package.