Sales Account Executive (Retention/Renewal/Upsell) at eStream Networks Limited

eStream Networks Limited is seeking a dynamic Sales Account Executive to join our growing team in Nigeria. As a leader in innovative communications technology, we deliver cutting-edge IP-based data and voice solutions tailored to meet diverse business needs. This role offers an excellent opportunity to drive revenue growth by managing and expanding existing client relationships through retention, renewal, and upsell strategies.

Job Overview

The Sales Account Executive will be responsible for nurturing and developing relationships with our existing customer base. You will focus on retaining valued clients, renewing contracts, and identifying opportunities to introduce complementary services such as VSAT, RADIO, FIBER, IP/MPLS, and HYBRID solutions. This position is critical to sustaining business growth and maximizing customer lifetime value.

Key Responsibilities

• Manage and grow existing customer accounts through proactive engagement
• Develop renewal strategies and ensure contract continuity
• Identify upsell opportunities and present enhanced service offerings
• Maintain detailed account records and sales forecasts
• Collaborate with technical teams to ensure customer satisfaction
• Meet and exceed retention and revenue targets
• Conduct regular business reviews with key accounts

Requirements

• 3+ years of sales experience in account management or business development
• Strong understanding of telecommunications or IT services
• Excellent communication and relationship-building skills
• Proven track record of achieving sales targets
• Proficiency in CRM systems and Microsoft Office
• Bachelor’s degree in Business, Sales, or related field

What We Offer

• Competitive remuneration package
• Professional development and training opportunities
• Career growth within a dynamic organization
• Health and wellness benefits
• Collaborative work environment