Automattic: Support Engineer, WordPress VIP at require deeper investigation | Remote

Design
Worldwide
May 7, 2026
Contract
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Job Overview

  • Date Posted
    May 7, 2026
  • Country
    Worldwide
  • Expiration date
    --

Job Description

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Automattic, the company behind WordPress.com and a global leader in open-source collaboration, is seeking a highly skilled and proactive Support Engineer for our prestigious WordPress VIP offering. In this remote role, you will dive deep into complex technical challenges for our enterprise-level clients, providing unparalleled support and ensuring the seamless operation of their mission-critical WordPress sites.

Job Overview

As a Support Engineer for WordPress VIP, you will be instrumental in resolving intricate technical issues faced by our enterprise clientele. This role demands a blend of sharp analytical skills, a profound understanding of WordPress architecture, and the ability to conduct deep investigations to pinpoint root causes and deliver effective solutions.

Key Responsibilities

  • Investigate and resolve complex technical issues reported by WordPress VIP enterprise clients.
  • Perform in-depth analysis of server logs, codebases, and performance metrics.
  • Collaborate with development teams to diagnose and fix bugs.
  • Provide clear, concise, and timely communication to clients regarding issue status and resolution.
  • Contribute to the knowledge base and internal documentation.

    • Requirements

  • Proven experience in troubleshooting and debugging complex web applications, particularly WordPress.
  • Strong understanding of PHP, JavaScript, HTML, and CSS.
  • Familiarity with database management (MySQL).
  • Experience with command-line interfaces and server administration.
  • Excellent problem-solving and analytical skills.

    • What We Offer

  • Fully remote work environment.
  • Opportunity to work with leading enterprises and cutting-edge technologies.
  • Collaborative and supportive team culture.
  • Professional development and growth opportunities.
  • Competitive compensation and benefits package.

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