Technical Support Engineer at Oracle Systems

Job Description

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We are seeking a skilled Technical Support Engineer to deliver post-launch support for Oracle-based systems. In this role, you will ensure system stability, resolve incidents efficiently, and provide reliable technical assistance to users while collaborating closely with engineering teams.

This opportunity is ideal for a technically strong, customer-focused professional who thrives in fast-paced environments and enjoys solving complex system issues.

Location: Remote
Job Type: Full-time
Work Environment: Global, distributed team

Key Responsibilities

• Provide post-launch technical support, incident resolution, and user assistance
• Respond to technical issues, troubleshoot system errors, and escalate complex cases when required
• Work closely with engineering teams to diagnose and resolve root causes
• Monitor system performance, logs, and alerts to ensure platform stability
• Support system upgrades, patches, and data migrations
• Create and maintain technical documentation, knowledge base articles, and user guides
• Contribute to continuous improvement of support workflows and processes

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field
• Minimum of 2 years’ experience in technical support, system operations, or application support
• Working knowledge of Java-based applications and relational databases
• Strong Linux skills, including log analysis and system troubleshooting
• Experience using monitoring tools such as Prometheus or similar platforms
• Ability to work under pressure and manage multiple issues effectively

Nice to Have

• Experience supporting cloud environments (AWS and/or Azure)
• Exposure to Oracle-based enterprise systems

What We Offer

• Fully remote work environment
• Opportunity to work with a global technology team
• Hands-on experience supporting enterprise-grade Oracle systems
• Collaborative culture focused on reliability, learning, and customer satisfaction

Ready to support mission-critical systems and grow your technical career remotely?
Apply now and join a team delivering dependable Oracle system support worldwide.