Senior Customer Sales & Services Agent at Emirates Group
Job Description
The Emirates Group, a global aviation powerhouse headquartered in Dubai, United Arab Emirates, is inviting applications for its Customer Services team. The group comprises Emirates Airline, one of the world’s largest airlines, and dnata, which provides ground handling, cargo, travel, and other aviation services. Together, they play a pivotal role in connecting people, facilitating travel, and delivering world-class aviation experiences.
This role offers an opportunity to work in a dynamic, customer-focused environment while contributing to the Emirates Group’s commercial and service objectives.
Senior Customer Sales & Services Agent – Job Overview
Job Type
Full Time
Location
Lagos, Nigeria
Category
Customer Care Jobs
Role Summary
The Senior Customer Sales & Services Agent is responsible for delivering exceptional service to Emirates customers while actively contributing to revenue generation. The role involves selling airline tickets, providing travel guidance, supporting team members, and ensuring that all customer interactions meet the Emirates Group’s high-quality standards.
Key Responsibilities
- Provide outstanding customer service, responding to inquiries and managing travel plans efficiently
- Issue Emirates airline tickets, ensuring compliance with all rules, regulations, and customer requirements
- Advise customers on passport, visa, health, check-in, and other travel-related requirements
- Promote Emirates products and services, including Skywards membership, Dubai stopovers, hotel bookings, and fare upgrades, to enhance revenue and meet sales targets
- Support travel agents with bookings, special arrangements, and fare quotations
- Act as the first point of contact for complex bookings, challenging customer interactions, and special services
- Deputize for Team Leaders in their absence, guiding and supporting other team members
- Stay updated on Emirates Group news and developments to maintain professional standards
Qualifications and Requirements
- Knowledge of airline or travel industry procedures, reservations, and contact center operations
- Minimum of GCSE or A-Level education or equivalent
- Experience in a contact center or reservations office within the airline or travel industry
- Familiarity with fare and ticketing systems, Skywards, and relevant reservations platforms
- Proficiency in Microsoft Office applications, including Word, Excel, and Email
- Strong interpersonal, communication, and problem-solving skills
How to Apply for the Emirates Group Customer Services Job
Interested and qualified candidates should apply via the official Emirates Group careers portal. Early application is encouraged as the deadline for submission is January 30, 2026.
TheEmirates Group is an equal opportunity employer committed to diversity and inclusion, offering employees the chance to grow and develop in a global aviation environment.
