Remote Customer Support Agent at Divine

Job Description

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Divine is hiring a Customer Support Agent to support users across its fintech products, including an innovative undercollateralized lending platform. This role is ideal for a customer-focused professional who enjoys problem-solving, clear communication, and working closely with product and engineering teams.

As a Customer Support Agent, you will serve as the frontline voice of Divine, helping users resolve issues, understand products, and access credit with confidence.

Key Responsibilities

• Respond to customer inquiries via Intercom, email, and social media channels
• Troubleshoot user issues and escalate technical bugs to the engineering team
• Keep users informed about product updates, changes, and support documentation
• Monitor and track recurring support issues and trends
• Share customer feedback and insights with product and operations teams to improve user experience

Requirements

• Minimum of 2 years’ experience in customer support or customer service roles
• Strong written and verbal communication skills
• Excellent problem-solving ability and attention to detail
• Ability to collaborate effectively with cross-functional teams
• Experience using customer support tools such as Zendesk is an advantage
• Prior experience supporting fintech or crypto products is a plus

Why Join Divine?

• Competitive compensation
• Flexible working hours
• Fully remote work environment
• Inclusive and mission-driven team
• Opportunity to contribute to expanding global access to credit