Remote Client Support Supervisor at Kologik

Job Description

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Kologik is seeking a Client Support Supervisor to lead our Customer Support team and ensure a high-quality, timely support experience for clients across phone, email, and chat channels.

Role Overview:
The Client Support Supervisor will manage daily operations of the support team, coach Tier-1 and Tier-2 representatives, handle escalations, and ensure smooth processes using help desk tools like Zendesk.

• Employment Type: Full-time
• Location: Remote/As specified
• Salary: Competitive

Key Responsibilities:

• Supervise and mentor Tier-1 & Tier-2 support representatives
• Manage schedules, call queues, escalations, and performance reporting
• Oversee Zendesk, support processes, and release coordination
• Handle escalations, conduct training, and run team meetings
• Partner with Tier-3 and leadership teams to maintain high-quality support

Qualifications & Skills:

• 2–4+ years of experience in technical or customer support
• Strong leadership, communication, and problem-solving abilities
• Proficiency with help desk tools and remote support systems
• Customer-centric mindset with the ability to lead by example
• Ability to pass CJIS background checks

Why Join Kologik:

• Work with a values-driven team focused on exceptional customer experience
• Opportunities for mentorship, professional growth, and continuous improvement
• Contribute to shaping the support experience for a fast-growing company