Remote Client Support Specialist Job at Workium

Job Description

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Applications are invited from interested and qualified candidates to apply for the Client Support Specialist position at Workium.

Workium is an international mobility and workforce development organization dedicated to connecting professionals with global career opportunities. Through initiatives such as the Work Abroad Annual Summit, Workium promotes cross-border collaboration, networking, and knowledge exchange within the global workforce ecosystem.

Candidates interested in this customer care role should review the job details, requirements, and application process below.

Job Summary

Employment Type

Full Time – Remote

Location

Lagos, Nigeria (Remote)

Job Category

Customer Care Jobs

Qualification Required

BA / BSc / HND

Salary

₦150,000 – ₦200,000 monthly

Job Description

The Client Support Specialist plays a central role in delivering an excellent client experience. The successful candidate will conduct migration assessments, facilitate job placements, and provide end-to-end support to clients throughout their relocation journey. This role requires strong communication skills, empathy, and a passion for helping individuals achieve international career opportunities.

Key Responsibilities

• Conduct comprehensive migration eligibility assessments for prospective clients
• Facilitate job placement processes by matching clients with suitable opportunities in Europe
• Hold discovery calls to understand client goals, qualifications, and preferred destinations
• Provide continuous support and communication throughout the relocation process
• Respond to client inquiries via phone, email, and chat in a timely and professional manner
• Guide clients through documentation requirements, application procedures, and timelines
• Maintain accurate client records and update case progress within the CRM system
• Collaborate with immigration consultants and operations teams to ensure smooth case handling
• Escalate complex issues to senior team members when required
• Contribute to the improvement of client support workflows and documentation

Qualifications and Requirements

• Minimum of 2 years’ experience in customer support, client services, or a similar client-facing role
• Excellent written and verbal communication skills in English
• Strong interpersonal skills with the ability to build rapport across diverse client backgrounds
• Experience conducting phone or video consultations
• Proficiency with CRM platforms and digital communication tools
• Strong organizational skills and ability to manage multiple client cases
• Detail-oriented with a problem-solving mindset
• Ability to work independently in a remote environment
• Must own a reliable computer and have stable internet access
• Availability to work flexible hours to accommodate clients in different time zones
• Strong interest in immigration, international mobility, and global career development

Benefits

• Monthly internet and data stipend
• Flexible working hours (30–35 hours weekly) with performance-based deliverables
• Fully remote work environment
• Paid training and structured onboarding
• Paid time off of up to 7 days annually
• Performance-based bonuses linked to successful placements and client satisfaction
• Opportunities to represent Workium at virtual job fairs and events
• Access to professional development resources in global recruitment and mobility

How to Apply

Interested and qualified candidates should apply through Workium’s official recruitment channels. Application instructions will be provided by the employer.