Relationship Officer at Boctrust Microfinance Bank

Job Description

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Relationship Officer: Boctrust Microfinance Bank is seeking a highly motivated and experienced Relationship Officer to join our dynamic team in Lagos. This onsite position offers an exciting opportunity for a sales-focused professional who is passionate about helping individuals achieve their financial goals while building a rewarding career in the microfinance banking sector.

About the Role

We are looking for a candidate with a proven track record of success in sales, excellent communication and negotiation skills, and a genuine desire to make a positive impact in people’s lives through accessible financial services. As a Relationship Officer, you will be at the forefront of our customer engagement efforts, building lasting relationships and driving deposit growth.

Key Responsibilities

Customer Relationship Management

• Maintain excellent customer service standards across all client interactions
• Build and nurture strong relationships with customers and prospects
• Provide personalized financial guidance to help clients achieve their goals

Sales and Business Development

• Drive deposit sales through proactive customer engagement
• Identify and develop new sales opportunities within your assigned market
• Generate leads and qualify prospects through various channels
• Present and sell financial products and services that meet customer needs

Performance Tracking

• Track and report on sales performance against targets
• Document customer interactions and follow-up activities
• Provide feedback to management on market trends and customer preferences

Qualifications and Requirements

Education

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field

Experience

• 2 to 4 years of experience in sales, preferably within the microfinance bank industry
• Proven track record of meeting or exceeding sales targets
• Experience in customer relationship management and account servicing

Core Competencies

• Strong communication and negotiation skills
• Excellent customer service orientation
• Ability to work independently with minimal supervision
• Strong team collaboration skills
• Proficiency in Microsoft Office Suite including Word, Excel, and Outlook

Personal Attributes

The ideal candidate will demonstrate:

• High level of motivation and self-initiative
• Integrity and professionalism in all interactions
• Empathy and understanding of customer financial needs
• Resilience and ability to handle objections professionally
• Attention to detail and organizational skills

Location

This position is based in Lagos, and candidates must be prepared to work onsite full-time. Only applicants currently residing in Lagos or willing to relocate will be considered.

Benefits

Compensation and Rewards

• Competitive salary structure commensurate with experience
• Comprehensive benefits package including health coverage
• Performance-based incentives for exceptional results

Professional Growth

• Opportunity to work with a talented team of financial professionals
• Hands-on experience in the growing microfinance banking sector
• Chance to make a real difference in people’s lives through financial inclusion
• Career development opportunities within the organization

Why Join Boctrust Microfinance Bank?

Boctrust Microfinance Bank is committed to providing accessible financial services that empower individuals and small businesses to achieve their dreams. By joining our team, you become part of an organization that values relationships, celebrates diversity, and prioritizes customer success. We offer a supportive work environment where your contributions are recognized and rewarded.

How to Apply

Interested and qualified candidates should take the next step in their banking career by submitting their application through email. Please forward your current curriculum vitae to:

[email protected]