Product Manager Job in Lagos for Chat and Voice Automation

Job Description

Connect With Us

Are you an experienced product leader seeking a high impact Product Manager Job in Lagos within the fintech sector? CashXpress, a regulated digital money lending platform, is hiring a skilled professional to lead the design and delivery of automated chat and voice experiences across multiple customer touchpoints.

CashXpress provides accessible short to mid term loans through mobile and online channels. The company is committed to responsible lending, financial inclusion, transparent pricing, and strong customer protection. Operating in full compliance with Nigerian financial regulations and data privacy standards, CashXpress prioritizes ethical lending, sound risk management, and customer trust.

About CashXpress

CashXpress is a regulated digital lender focused on delivering seamless loan services through secure and innovative digital platforms. With a customer first approach, the company combines technology and compliance to create a reliable borrowing experience for individuals and small businesses across Nigeria.

About the Product Manager Job in Lagos

This Product Manager Job in Lagos is a cross functional leadership role focused on building automation enabled chat and voice experiences. The successful candidate will oversee the strategy, design, and release of conversational products that integrate text based chat automation and voice enabled systems such as IVR and virtual assistants.

The goal is to create seamless, multi channel customer journeys that improve service delivery, increase efficiency, and reduce operational costs.

Key Responsibilities

Product Strategy and Roadmap

• Define and execute the product strategy for automated chat and voice capabilities
• Build and manage a structured roadmap across text, voice, and IVR channels
• Align automation initiatives with business objectives and compliance requirements

Requirements Gathering and Planning

• Collect and prioritize requirements from stakeholders including sales, support, operations, compliance, and customers
• Translate business needs into clear user stories and technical specifications
• Maintain an organized backlog of features and enhancements

Product Development and Delivery

• Lead the full product lifecycle from discovery and prototyping to testing and release
• Collaborate with UX designers to develop intuitive chat and voice interfaces
• Partner with engineering and data teams to improve natural language processing, speech recognition, language understanding, dialogue management, and text to speech capabilities
• Oversee implementation, monitoring, and optimization of conversation flows and cross channel handoffs

Performance Measurement and Optimization

• Define key performance indicators such as adoption rates, user satisfaction, automation coverage, latency, escalation rates, and cost savings
• Analyze performance data and drive continuous product improvements
• Run structured experiments to improve engagement and efficiency

Required Skills and Qualifications

• Proven product management experience in chatbots, voice assistants, IVR systems, or conversational automation
• Strong understanding of natural language processing, speech recognition, and multi turn conversation design
• Experience designing multi channel user experiences for chat and voice platforms
• Data driven mindset with experience in performance analysis and experimentation
• Technical knowledge that enables collaboration with engineering, data science, and platform teams
• Familiarity with CRM systems, cloud services, and deployment processes
• Excellent communication and stakeholder management skills

Preferred Qualifications

• Experience with omnichannel orchestration and CRM integration
• Knowledge of regulatory requirements for chat and voice data handling
• Ability to develop prototypes, demos, and customer facing presentations of automation solutions

Expected Deliverables

• Integrated product roadmap for chat and voice automation features
• Detailed user stories and acceptance criteria
• Flow diagrams for multi channel conversational journeys
• Prototypes and demonstrations of automated workflows
• Performance dashboards covering adoption, latency, success rates, and cost impact
• Clear documentation for developers, designers, and customer facing teams

How to Apply

Interested candidates should send:

• An updated resume
• A one page cover letter outlining your vision for scalable digital lending

Applications should be submitted via email to [email protected]

If you are ready to take on a strategic Product Manager Job in Lagos and shape the future of conversational automation in digital lending, this opportunity offers the platform to drive innovation in a regulated fintech environment.