Remote Customer Support Representative at Community Phone

Job Description

Community Phone is reinventing community communication in the U.S., serving 20,000+ customers from small businesses to local governments. Backed by Y Combinator, the company is growing fast and expanding its support team.

✨ Role Overview
As a Customer Support Representative, you will:
• Handle calls, track issues, and identify recurring customer concerns
• Collaborate across teams to resolve problems efficiently
• Prevent cancellations by understanding customer pain points and offering solutions
• Spot friendly upsell opportunities that benefit customers
• Ensure every interaction is positive, clear, and helpful

✅ Requirements
• Excellent English (written & spoken)
• Patient, kind, and able to build rapport quickly
• Strong multitasking and organizational skills
• Calm under pressure and adaptable
• Experience with Zendesk, HubSpot, or similar tools is a plus

💰 Compensation
• $6/hour base pay + commission opportunities
• Fully remote, US-shift coverage

🌟 Why Join?
• Work with a mission-driven, customer-obsessed team
• Opportunity to grow with a fast-moving, innovative company
• Be part of a globally distributed, collaborative team