Digital Sales & Customer Success Specialist at Black Pelican Group

Job Description

Connect With Us

Black Pelican Group is seeking a Digital Sales and Customer Success Specialist to drive revenue growth, promote Technogym’s digital wellness solutions, and deliver outstanding customer experiences.

This role blends digital sales, pre-sales support, product training, and customer success management, ensuring clients achieve maximum value while supporting long-term business growth.

Location: Gaduwa / Ado, Abuja
Job Type: Full-Time

Role Overview

As a Digital Sales & Customer Success Specialist, you will work closely with sales, marketing, and customers to grow adoption of digital wellness products, support product launches, and build strong, long-lasting client relationships.

Key Responsibilities

• Achieve assigned sales targets and profitability goals
• Support pre-sales and sales activities, including product demonstrations and training
• Plan and deliver seminars, workshops, and webinars to promote Technogym’s digital solutions
• Onboard, train, and guide customers to ensure successful product adoption
• Develop case studies and best-practice materials highlighting customer success
• Manage sales pipelines and provide accurate sales forecasts
• Monitor competitor pricing, product features, and market trends, sharing insights with headquarters
• Collaborate with sales and marketing teams to design market-specific solutions
• Drive customer satisfaction, retention, and long-term engagement initiatives
• Manage discount structures while protecting profitability
• Support product launches, promotions, and other commercial initiatives
• Uphold Technogym’s cultural values, governance standards, and company policies

Requirements

• Bachelor’s degree in Business, Marketing, Sales, or a related discipline
• Minimum of 3 years’ experience in digital sales, customer success, or account management
• Strong communication, presentation, and stakeholder engagement skills
• Proven ability to meet or exceed sales targets
• Hands-on experience with CRM tools and sales pipeline management
• Interest in wellness, fitness technology, and digital innovation is an added advantage

What Black Pelican Group Offers

• Opportunity to work with a globally recognised fitness and wellness brand
• Competitive salary with performance-based incentives
• Career growth and professional development opportunities
• Supportive, collaborative, and innovation-driven work environment