Digital Banking Support Engineer at Interswitch Group

Job Description

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Interswitch Group, a leading Africa-focused integrated digital payments and commerce company, is inviting applications from qualified candidates for the position of Digital Banking Support Engineer. This role is ideal for tech professionals with experience in enterprise application support, core banking, and digital wallet infrastructure who want to contribute to cutting-edge financial technology solutions across Africa.

Interswitch facilitates the electronic circulation of money and the exchange of value between individuals and organizations, ensuring secure, timely, and seamless transactions. The company offers competitive compensation, flexible work arrangements, learning and development opportunities, and attractive perks such as free lunch, a car grant, and a money savings scheme.

Job Overview

• Position: Digital Banking Support Engineer
• Employment Type: Full Time
• Location: Lagos, Nigeria
• Required Qualifications: BA/BSc/HND in Engineering, Computer Science, Business, or related field
• Category: Tech Jobs

Key Responsibilities

The Digital Banking Support Engineer will provide technical support and operational management for clients using Systegra SaaS platforms (IBaaS, ISaaS, etc.) and Interswitch’s core digital banking infrastructure. Key responsibilities include:

• Provide 2nd and 3rd-level technical support for clients on Systegra Managed Service platforms
• Respond to service requests and incidents via helpdesk tickets, email, phone, MS Teams, or other channels
• Monitor client activities on SaaS platforms to ensure optimal performance
• Conduct monthly incident review sessions to strengthen client relationships and improve service delivery
• Stay updated on Core Banking, Wallet, and Security solutions in the payments and financial services industry
• Evaluate and recommend new tools, technologies, and methodologies to enhance service offerings
• Communicate updates and coordinate with internal teams, vendors, and stakeholders
• Provide on-site support for critical issues requiring physical presence
• Monitor vendor compliance with SLAs and coordinate incident escalation when necessary
• Collaborate on planned updates, patches, and product enhancements, ensuring minimal operational disruption
• Maintain system performance dashboards and optimize digital banking infrastructures

Qualifications & Requirements

Candidates should meet the following criteria:

Education & Certifications

• First degree in Engineering, Computer Science, Business, or a related field
• Professional certifications are highly desirable, such as:
  • Relational Database (OCA, OCP, OCI, etc.)
  • ITIL or other service management frameworks
  • Project management (PMP, PMI, ACP, PRINCE2)
  • Product management (CPM)
  • Azure certifications (AZ-900, DP-900, AI-900)

Experience

• 4–6 years’ experience in Enterprise Application Support, preferably within a financial institution or fintech company
• Basic managerial experience coordinating team efforts (4–6 months)
• Strong technical knowledge in digital banking, wallet management, fraud prevention, and anti-money laundering systems

Skills & Competencies

• Excellent problem-solving and troubleshooting skills
• Strong communication and stakeholder management abilities
• Ability to work collaboratively with vendors, internal teams, and clients
• Attention to detail and adherence to operational and compliance standards
• Familiarity with cloud-based SaaS platforms and core banking technologies

Why Join Interswitch

Working at Interswitch provides:

• Competitive compensation and flexible work arrangements
• Opportunities for learning and professional development
• Exposure to cutting-edge digital payment and banking technologies
• Perks including free lunch, car grant, and money savings schemes
• A dynamic, innovative work environment with career growth potential

Application Deadline: Not Specified

This role is ideal for tech professionals seeking to advance their career in digital banking operations, enterprise SaaS support, and fintech infrastructure within a leading African payments company.