Customer Service Manager Job in Abuja at Paceview Homes

Job Description

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Paceview Homes is recruiting a qualified professional for the position of Customer Service Manager Job in Abuja to join its real estate operations team. Based in Gariki, Abuja, Paceview Homes is a value driven real estate company that specializes in residential and commercial property sales, leasing, property management, estate development, and real estate investment consultancy. This role is ideal for candidates seeking a Customer Service Manager Job in Abuja within a client focused and professional environment.

About Paceview Homes

Paceview Homes is committed to helping individuals and families secure the right homes and property investments. The company delivers reliable real estate solutions while maintaining high standards of customer satisfaction and service excellence.

The Customer Service Manager will oversee front desk and customer service activities, ensuring clients receive prompt, professional, and courteous support. The role also involves supervising junior customer service staff and improving customer service processes across the organization.

Job Information

Location: Abuja
Employment Type: Full Time

Key Responsibilities

• Maintain a positive and professional attitude when interacting with customers
• Respond promptly to customer inquiries through multiple communication channels
• Handle and resolve customer complaints effectively
• Provide accurate information about company products and services
• Process customer orders, forms, applications, and requests
• Keep proper records of customer interactions, transactions, and feedback
• Coordinate with internal departments to address customer needs
• Provide feedback to management on service improvement
• Supervise and support junior customer service representatives
• Ensure high customer satisfaction and deliver professional customer support

Requirements for the Customer Service Manager Job in Abuja

• High School, Diploma or equivalent qualification
• Five to seven years of customer service experience
• Ability to stay calm and professional when dealing with stressed or upset customers
• Comfortable using computers and basic office applications
• Strong communication, leadership, and problem solving skills

Salary and Benefits

Selected candidates for the Customer Service Manager Job in Abuja will earn a competitive salary. In addition, the company offers a 5 percent commission on sales or successfully converted prospects.

How to Apply

Interested and qualified candidates should send their CV using the job title Customer Service Manager as the email subject.

To apply, email your application to:

[email protected]