Customer Experience Specialist at Cowrywise

Job Description

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Cowrywise is currently hiring for a Customer Experience Specialist role, offering an exciting opportunity for professionals interested in fintech and wealth management. This Customer Service job at Cowrywise is ideal for individuals who are passionate about delivering excellent customer support while helping users understand savings and investment products in a simple and practical way.

Cowrywise is a licensed Nigerian fintech company regulated by the Securities and Exchange Commission of Nigeria. The platform enables individuals to automate savings and invest in Nigerian mutual funds, dollar based assets, and stocks listed on the Nigerian Exchange. The company is widely known for its people focused culture, strong professional development support, and competitive compensation structure.

About the Customer Service Job at Cowrywise

The Customer Experience Specialist plays a key role in shaping how customers interact with Cowrywise products and services. This position focuses on building trust, resolving concerns efficiently, and ensuring customers feel confident using the platform.

Job Details

• Employment Type: Full time with hybrid work arrangement
• Location: Lagos State, Nigeria
• Job Category: Customer Care Jobs
• Required Qualification: BA, BSc, or HND
• Salary Range: ₦500,000 to ₦650,000 monthly

Key Responsibilities

As a Customer Experience Specialist, your responsibilities will include:

• Managing customer interactions across multiple communication channels with clarity and empathy
• Resolving customer issues accurately while ensuring a positive experience
• Explaining savings and investment concepts in clear, easy to understand language
• Identifying recurring customer concerns and providing actionable feedback to improve internal processes and products
• Supporting customer retention by delivering service that encourages long term engagement and referrals
• Working closely with internal teams to ensure customer feedback is effectively communicated

Required Qualifications and Skills

Core Requirements

• One to two years of relevant work experience
• Strong interest in fintech, savings, and wealth management
• Demonstrated passion for customer service excellence
• Excellent verbal and written communication skills
• Ability to handle objections and manage customer push back professionally
• Strong collaboration and teamwork abilities
• Analytical thinking and problem solving skills
• Patience, empathy, and active listening skills

Added Advantage

• Experience in a client facing or customer support role
• Interest in working with data, products, and people
• Ability to perform well in a fast paced and dynamic work environment

Benefits of Working at Cowrywise

Employees in this Customer Service job at Cowrywise enjoy access to a comprehensive benefits package designed to support both personal and professional wellbeing, including:

• Free breakfast and lunch provided daily
• Thirteenth month salary and leave allowance
• Employee assistance program offering confidential personal and professional support
• Work anniversary allowance to reward long term commitment
• Learning and development support, including courses and certifications
• Housing support when relocation is required
• Monthly data and airtime allowance

How to Apply

Interested and qualified candidates should apply through the official Cowrywise recruitment platform. Ensure your application details are accurate and up to date before submission.

Application Deadline

The deadline for this Customer Service job at Cowrywise has not been specified. Early application is strongly encouraged.