Client Services Representative at Framegidi Limited

Job Description

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Are you passionate about delivering outstanding customer experiences? A reputable company in Lagos is currently hiring for a Client Services Representative Job in Lagos. This full time onsite position is ideal for a customer focused professional who enjoys managing relationships, resolving inquiries, and ensuring clients receive excellent service from start to finish.

In this role, you will serve as the primary point of contact for customers throughout the service process, guiding them from initial consultation to final delivery while maintaining a seamless and satisfying experience.

Job Overview

The Client Services Representative will manage customer interactions across multiple channels, generate sales leads, and support overall customer engagement efforts. The ideal candidate must be organized, proactive, and capable of handling multiple responsibilities in a fast paced environment.

Key Responsibilities of the Client Services Representative Job in Lagos

As a Client Services Representative, your duties will include:

• Serving as the first point of contact for customer inquiries
• Managing large volumes of calls, messages, and service requests
• Delivering comprehensive support to prospective and existing customers
• Directing inquiries to the appropriate internal teams when necessary
• Generating sales leads from social media engagement and other channels
• Building and maintaining long term relationships with customers
• Resolving product or service issues by identifying root causes and providing effective solutions
• Recording customer interactions and actions taken in the company CRM system
• Preparing reports by analyzing customer data to support production planning
• Compiling monthly reports on sales activities, customer engagement, and lead conversion
• Collaborating with team members to enhance customer engagement across social media platforms
• Contributing to team objectives and supporting related tasks when required

Qualifications and Requirements

To qualify for this Client Services Representative Job in Lagos, candidates should meet the following criteria:

Educational Qualification

• Bachelor’s degree or HND from a reputable institution

Experience

• At least 1 year experience in administration or customer service management

Skills and Competencies

• Strong problem solving and critical thinking ability
• Excellent communication and interpersonal skills
• Good time management and organizational skills
• Ability to manage and prioritize multiple tasks effectively
• Strong work ethic and commitment to quality service delivery
• Ability to work independently and as part of a team
• Capacity to build productive relationships with managers, partners, and colleagues
• Proficiency in Microsoft Office Suite and Google Sheets

Why Apply for This Client Services Representative Job in Lagos

This role provides an opportunity to strengthen your career in customer service while contributing to business growth through effective client engagement and sales support. It is suitable for professionals who enjoy structured processes, relationship building, and measurable performance outcomes.

Method of Application

Interested and qualified candidates should apply using the Apply Now button provided.