Call Centre Representative at Tribest Corporate Support

Job Description

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Tribest Corporate Support Limited is a leading Nigerian human resource and business solutions provider, specializing in bridging the talent gap through high-impact people outsourcing services. The company provides employees with strong welfare packages, including health insurance (HMO) for staff and families, pension contributions (NHF & NSITF), and a 13th-month salary bonus.

This role is ideal for individuals seeking to gain foundational corporate experience within Nigeria’s financial and service sectors.

Location: Lagos, Nigeria
Type: Full-Time
Salary: ₦150,000 – ₦200,000/month
Deadline: January 28, 2026
Category: Customer Care Jobs

Role Overview:
As a Call Centre Representative, you will be the first point of contact for customers, managing inquiries, complaints, and service requests with professionalism and efficiency. The role demands excellent communication skills and a customer-centric mindset to ensure a positive experience for every caller.

Key Responsibilities:

Customer Interaction:

• Handle a high volume of inbound and outbound calls promptly.
• Respond to customer questions, provide accurate information, and resolve issues efficiently.
• Escalate complex issues to relevant departments or supervisors.
• Maintain a polite, empathetic, and professional tone at all times.

Data Management & Reporting:

• Document all customer interactions, including inquiries, comments, and complaints.
• Update customer records in the company database accurately.
• Generate and submit regular reports on call volume, service issues, and customer feedback.

Product & Service Knowledge:

• Maintain comprehensive knowledge of the company’s products, services, and policies.
• Stay updated on changes or new offerings.
• Identify customer needs and proactively suggest suitable products or services.

Qualifications & Requirements:

• Minimum of a Higher National Diploma (HND) or equivalent.
• Proven experience in a call centre or customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in call centre software and CRM systems.
• Ability to multitask and perform effectively under pressure in a fast-paced environment.

Deadline: January 28, 2026