2026 Customer Success Graduate Intern at PiggyTech Global

Job Description

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Customer Success Graduate Intern at PiggyTech Global Limited, best known for its flagship brand PiggyVest, is Africa’s first and largest online savings and investment platform. Launched in 2016, the company has grown rapidly, reaching over six million users by early 2026 and helping Nigerians manage billions of Naira through innovative products such as Safelock, Target Savings, and Investify.

PiggyTech offers a high-growth, innovative environment within a globally recognized fintech. Employees benefit from flexible remote or hybrid work arrangements, opportunities to solve complex problems creatively, and a highly competitive compensation package that may include a 13th-month salary, quarterly performance bonuses, housing allowance, and annual salaries ranging from ₦6M to ₦9M for mid-level roles.

The company is inviting applications for its 2026 Graduate Internship program to help fresh graduates and NYSC alumni gain hands-on experience in customer success and fintech operations.

Customer Success Intern – Internship Overview

Job Type

Full Time

Location

Lagos, Nigeria

Category

Graduate Trainee Jobs

Internship Duration

6 months

Intern Role Summary

The Customer Success Intern will assist in supporting PiggyTech’s customers across multiple channels, including chat, email, and phone. The role provides an excellent opportunity to learn about fintech products, develop problem-solving skills, and gain practical experience in customer relationship management within a fast-paced, dynamic environment.

Key Responsibilities

• Respond to customer inquiries promptly and professionally across all communication channels
• Acquire and apply product knowledge to support and educate customers effectively
• Escalate complex issues and follow up to ensure timely resolution
• Document customer feedback, issues, and suggestions accurately for continuous improvement
• Support customer onboarding initiatives to enhance product adoption and satisfaction
• Collaborate with team members to develop strategies for improving customer experience and retention
• Maintain an empathetic, professional, and solution-oriented approach in all customer interactions

Qualifications and Requirements

• Bachelor’s degree in any discipline (BA, BSC, HND)
• Strong written and verbal communication skills
• Excellent interpersonal and listening abilities
• Basic computer literacy and ability to quickly learn new tools and platforms
• Positive, growth-oriented mindset with a willingness to learn
• Ability to work both independently and collaboratively in a team
• Previous customer service or customer success experience is an advantage but not mandatory

How to Apply for the PiggyTech Graduate Intern

Interested candidates are encouraged to apply by submitting a detailed CV and relevant academic credentials through PiggyTech Global Limited’s careers portal. The deadline for applications is not specified, so early submission is recommended.

PiggyTech is an equal opportunity organization committed to fostering diversity and inclusion across all its teams.