Ebube Peters

As a Customer Support Representative, I managed customer inquiries across live chat, email, and phone channels in a high-volume environment, maintaining a 95%+ response rate while meeting service level expectations. I resolved issues related to transactions, payments, account access, and deliveries, helping to improve customer satisfaction and retention. My responsibilities included accurately documenting customer interactions, investigating recurring issues to identify root causes, providing timely and solution-oriented support, and collaborating with internal teams to escalate and resolve complex cases efficiently.As a Customer Support Representative, I managed customer inquiries across live chat, email, and phone channels in a high-volume environment, maintaining a 95%+ response rate while meeting service level expectations. I resolved issues related to transactions, payments, account access, and deliveries, helping to improve customer satisfaction and retention. My responsibilities included accurately documenting customer interactions, investigating recurring issues to identify root causes, providing timely and solution-oriented support, and collaborating with internal teams to escalate and resolve complex cases efficiently.