Office Manager at Ivory Pines Cleaning in Raleigh, North Carolina

Job Description

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Ivory Pines Cleaning is a premium eco-friendly residential cleaning company serving clients across Raleigh, NC. We are seeking a highly organized and customer-focused Office Manager to oversee daily operations and act as the central link between clients, cleaning teams, and company leadership.

This role is ideal for someone who thrives in a fast-paced service environment and enjoys owning systems, schedules, and client experiences end-to-end.

Company: Ivory Pines Cleaning
Location: Raleigh, North Carolina, USA
Job Type: Full-time

Key Responsibilities

• Manage client communication via phone calls, emails, and text messages
• Create, manage, and adjust daily cleaning schedules
• Resolve scheduling conflicts and service issues efficiently
• Handle billing, invoicing, payroll data, and vendor payments
• Support hiring, onboarding, and maintenance of employee records
• Maintain organized operational reports and administrative systems

Requirements

• Minimum of 2 years experience in office management or operations
• Experience in a service-based business is strongly preferred
• Excellent communication and customer service skills
• Strong organization, multitasking, and problem-solving abilities
• Comfortable working with digital tools and administrative systems
• Reliable internet connection and tech proficiency

Why Join Ivory Pines Cleaning?

• Competitive compensation with bonus opportunities
• Flexible time-off policy
• Paid company holidays
• Opportunity to play a key role in scaling a professional, high-quality service brand