Personal Banking Officer at Duxbank Microfinance Bank | Nigeria

Duxbank Microfinance Bank is seeking a driven and customer-centric Personal Banking Officer to join our dynamic team in Nigeria. As a future-focused institution, Duxbank is revolutionizing financial experiences for young Nigerians through an innovative, digital-first platform. We are committed to financial inclusion, seamless technology, and accessible banking. The Personal Banking Officer will play a pivotal role in engaging with our clientele, understanding their unique financial needs, and guiding them towards achieving their goals with Duxbank’s cutting-edge solutions.

Job Overview

The Personal Banking Officer will be responsible for cultivating strong relationships with individual clients, offering personalized financial advice, and promoting Duxbank’s range of microfinance products and digital services. This role requires a proactive approach to customer service and a deep understanding of the Nigerian financial landscape, particularly as it pertains to the underserved youth demographic.

Key Responsibilities

• Build and maintain a robust portfolio of individual clients, ensuring high levels of customer satisfaction and retention.
• Assess client financial needs and recommend appropriate banking products, loans, and savings solutions.
• Educate clients on Duxbank’s digital banking platform and mobile application, facilitating their adoption and efficient usage.
• Provide expert advice on financial planning, budgeting, and investment opportunities relevant to microfinance.
• Process account opening, loan applications, and other banking transactions accurately and efficiently.
• Identify opportunities to cross-sell and up-sell Duxbank’s financial products and services.
• Represent Duxbank positively within the community, fostering brand loyalty and trust.

Requirements

• Bachelor’s degree in Finance, Economics, Business Administration, or a related field.
• Proven experience in personal banking, microfinance, or a customer-facing financial services role.
• Strong understanding of financial products and services, with a focus on microfinance and the Nigerian market.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in using digital banking platforms and mobile applications.
• A passion for financial inclusion and empowering young people.
• Ability to work independently and as part of a collaborative team.

What We Offer

• Opportunity to be part of a rapidly growing, innovative fintech institution.
• A vibrant and forward-thinking work environment.
• Competitive compensation and benefits package.
• Continuous professional development and training opportunities.
• The chance to make a significant impact on financial inclusion in Nigeria.