Assistant General Manager (QSR Outlets) at Goldplates Feast House | Nigeria

Gold Plates Feast House, a dynamic and wholly Nigerian hospitality company, is seeking a motivated and experienced Assistant General Manager (QSR Outlets) to join our growing team. Since our inception on June 12th, 2019, we have been dedicated to providing exceptional restaurant, hotel, lounge, and catering services across Nigeria. Under the leadership of our Managing Director, Mrs. Vera Obielumani, and our esteemed executive team, we are committed to upholding the highest standards of quality and customer satisfaction. This role is crucial to our continued success in the Quick Service Restaurant (QSR) sector.

Job Overview

The Assistant General Manager (QSR Outlets) will be instrumental in supporting the General Manager in the day-to-day operations of our QSR outlets. This position requires a proactive individual with a strong understanding of fast-paced food service environments, excellent leadership qualities, and a commitment to operational efficiency and customer service excellence.

Key Responsibilities

• Assist in overseeing daily operations, including staff management, inventory control, and customer service.
• Support the implementation of operational policies and procedures to ensure smooth running of QSR outlets.
• Monitor food quality, presentation, and service standards.
• Assist in managing staff schedules, training, and performance evaluations.
• Contribute to achieving sales targets and controlling costs.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle customer complaints and feedback effectively.

Requirements

• Proven experience in a management or supervisory role within the Quick Service Restaurant (QSR) industry.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to manage teams and drive performance.
• Knowledge of food safety and sanitation standards.
• Excellent problem-solving and decision-making abilities.
• Ability to work effectively in a fast-paced and demanding environment.
• A degree in Hospitality Management, Business Administration, or a related field is preferred.

What We Offer

• The opportunity to be part of a reputable and growing Nigerian hospitality brand.
• A supportive and collaborative work environment.
• Opportunities for professional development and career advancement.
• Competitive benefits package.