barakat.chatva

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Customer Support Specialist with 3+ years supporting customers across ecommerce and SaaS. I handle chat and email tickets, product inquiries, refunds, order issues, and account support with patience and clarity. I am comfortable with Intercom, Zendesk, Freshdesk, Gorgias, Shopify, WooCommerce, and CRM tools. My goal is to help customers resolve issues quickly and help businesses maintain smooth operations, reduce backlogs, and improve satisfaction.