Multiple Job Openings at Watolex Crown Integrated Service

Job Description

Connect With Us

Watolex Crown Integrated Service is a leading human resources consulting firm providing end-to-end solutions in recruitment, capacity building, and management consultancy. Our mission is to support organizations with professional, client-focused services that deliver measurable results. Driven by excellence and integrity, we continually evolve to meet the changing needs of our clients across multiple industries.

Watolex Crown Integrated Service is currently recruiting qualified candidates to fill the positions listed below.

Trainee Engineer (Construction)

Job Location

Mushin, Lagos

Employment Type

Full-time

Salary

₦80,000 – ₦100,000 per month

Application Deadline

2nd February, 2026

Job Summary

The Trainee Engineer role is ideal for young engineering graduates seeking hands-on experience in building construction projects. Reporting directly to the Senior or Site Manager, the successful candidate will support daily site operations, supervision, quality checks, and documentation while developing practical site engineering skills.

Key Responsibilities

• Support daily on-site supervision to ensure construction work complies with approved drawings, specifications, and schedules
• Interpret and apply architectural and structural drawings for site execution
• Assist with setting-out, measurements, and basic surveying activities under supervision
• Support routine quality inspections for concrete works, reinforcement, and finishes, and report non-conformance issues
• Maintain accurate site documentation including daily site reports, material records, progress photographs, and attendance logs
• Monitor material usage and communicate shortages or delays to procurement and logistics teams
• Assist in coordinating contractors, subcontractors, and site workers to maintain efficient workflow
• Report site challenges promptly and support corrective actions as directed by senior staff
• Enforce health, safety, and environmental standards on site
• Participate in site meetings and prepare clear progress updates

Requirements and Qualifications

• Bachelor’s degree in Civil Engineering or a closely related discipline
• 0–2 years of practical construction or site experience
• Ability to read and interpret architectural and structural drawings
• Basic knowledge of AutoCAD and Microsoft Office tools, especially Excel and Word
• Willingness to learn project management and site coordination tools
• Strong numerical skills, attention to detail, and problem-solving ability
• Good communication skills and ability to work effectively in a team
• Basic understanding of construction methods, materials, and site safety practices

Digital Marketer

Job Location

Ogba, Lagos

Employment Type

Full-time

Salary

₦250,000 – ₦350,000 per month

Application Deadline

1st February, 2025

Job Summary

The Digital Marketer will be responsible for driving online customer acquisition, engagement, and revenue growth across multiple digital channels. This role focuses on planning, executing, and optimizing digital campaigns for logistics, e-commerce, and food delivery services using data-driven marketing strategies.

Key Responsibilities

• Develop and execute digital marketing strategies to drive customer acquisition, order volume, and revenue growth
• Plan, launch, and optimize paid advertising campaigns across Meta platforms, Google Ads, and other digital channels
• Manage organic channels including social media, email marketing, SMS campaigns, website content, and landing pages
• Collaborate with Product, Sales, Operations, and Customer Service teams to align campaigns with business priorities
• Track and analyze key performance metrics such as CAC, CTR, conversions, ROAS, engagement, and retention
• Create content calendars, campaign messaging, creatives, and promotional offers in line with brand guidelines
• Conduct A/B testing on creatives, offers, and audience segments to improve performance
• Manage digital marketing vendors, tools, and agencies where applicable
• Monitor competitor activities and recommend growth strategies
• Prepare weekly and monthly performance reports with insights and actionable recommendations

Job-Specific Marketing Focus Areas

• Food Delivery campaigns including meal-time promotions, merchant offers, and location-based targeting
• Local logistics promotions for express delivery, same-day services, and zonal pricing
• E-commerce fulfillment awareness for storage, packaging, and delivery services
• International logistics campaigns for cross-border shipping and import/export services
• Customer loyalty initiatives including referrals, discounts, reactivation, and repeat-user incentives

Requirements and Qualifications

• Degree or HND in Marketing, Communications, Business, or a related field
• 2–4 years of experience in digital or performance marketing
• Experience in logistics, e-commerce, or food delivery marketing is an advantage
• Strong hands-on experience with Meta Ads, Google Ads, analytics dashboards, and automation tools
• Proven ability to run acquisition-focused and conversion-optimized campaigns
• Strong analytical, reporting, and optimization skills
• Good understanding of Nigerian consumer behavior and digital marketing trends

Customer Service Executive

Job Location

Lagos

Employment Type

Full-time

Salary

₦250,000 – ₦350,000 per month

Application Deadline

2nd February, 2026

Job Summary

The Customer Service Executive will act as the primary point of contact for customers across logistics, e-commerce, and food delivery services. This role focuses on handling inquiries, resolving complaints, managing order-related issues, and ensuring high customer satisfaction in a fast-paced service environment.

Key Responsibilities

• Handle customer inquiries and complaints via phone, WhatsApp, email, social media, and in-app channels
• Provide accurate information on pricing, services, order status, delivery timelines, and company policies
• Log, track, and resolve issues including delayed deliveries, missing items, rider concerns, payment issues, and refunds
• Escalate complex cases to Operations, Fleet, or Management in line with escalation procedures
• Coordinate with riders, warehouse teams, merchants, and partners to resolve customer issues promptly
• Maintain accurate customer interaction records using CRM or customer support tools
• Follow up with customers to confirm resolution and satisfaction
• Support customer onboarding, service activation, and usage education
• Identify recurring issues and provide feedback to management for service improvement
• Meet daily, weekly, and monthly service performance targets

Job-Specific Responsibilities

• Food delivery support including missing items, late deliveries, and merchant-related complaints
• Local logistics assistance with pickups, deliveries, parcel tracking, and cash-on-delivery issues
• E-commerce fulfillment support covering storage, processing, fulfillment timelines, and delivery status
• International logistics assistance with shipment tracking, documentation guidance, and delivery updates
• Customer retention support through loyalty programs and feedback initiatives

Requirements and Qualifications

• Minimum of HND or Bachelor’s degree in Customer Service, Business Administration, Communications, or a related field
• 1–3 years of experience in customer service or call center roles
• Experience in logistics, e-commerce, or food delivery is an advantage
• Strong verbal and written communication skills
• Ability to handle high volumes of customer interactions professionally
• Good problem-solving, conflict resolution, and multitasking skills
• Basic computer proficiency and experience using CRM or support tools
• Good understanding of Nigerian customer expectations and service culture

Method of Application

Interested and qualified candidates should send their CV to [email protected], using the job title as the subject of the email.