Customer Care Executive Job at Outcess Solutions

Job Description

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Outcess Solutions (Outcess Nigeria Limited) is one of Nigeria’s leading customer experience and business process outsourcing companies. Headquartered in Lekki, Lagos, the organization has spent more than 15 years supporting top brands across telecommunications, fintech, healthcare, and technology through world-class contact center operations, cloud services, and digital support solutions.

The company provides an excellent platform for young professionals who want to build strong communication, customer relations, and problem-solving skills. Outcess invests heavily in talent development, offering structured training and mentorship to help employees grow quickly in their careers.

Application Deadline: January 15, 2026
Location: Lagos, Nigeria
Job Type: Full-Time
Category: Customer Care Jobs

About the Role: Customer Care Executive

Outcess Solutions is recruiting Customer Care Executives who will serve as the first point of contact for customers. The successful candidate will respond to enquiries, offer product and service guidance, and ensure issues are resolved promptly and professionally — while maintaining a positive brand image.

Key Responsibilities

• Respond to customer calls, emails, and chat enquiries.
• Provide accurate and timely information about products and services.
• Log complaints, follow up on unresolved cases, and ensure customer satisfaction.
• Escalate technical or complex issues to the appropriate support teams.
• Maintain excellent call etiquette and adhere to customer service standards.
• Contribute to continuous improvement by sharing customer feedback with the team.

Qualifications & Requirements

• Bachelor’s Degree / HND in any discipline.
• Strong verbal and written communication skills.
• Customer-focused attitude and ability to handle queries with patience and professionalism.
• Good problem-solving skills and willingness to learn.
• Ability to work in a fast-paced, team-oriented environment.
• Prior experience in customer service is an advantage but not compulsory.

Why Work at Outcess Solutions?

• Structured on-the-job training
• Exposure to leading technology-driven support tools
• Opportunity to grow within the customer engagement and BPO industry
• Supportive work culture focused on career development

How to Apply for the Customer Care Job at Outcess Solutions

Interested and qualified candidates should send their applications to: [email protected] using the job title as the subject of the email.